Shipping policy

SHIPPING AND DELIVERY POLICY

Last updated: 19 August 2026

This Shipping and Delivery Policy explains how digital and physical products purchased from Grace & Wonder are delivered.

Grace & Wonder currently primarily offers digital products and downloadable content. Physical products may be introduced in the future.

Please read the relevant information below before completing your purchase.

1. DIGITAL PRODUCTS

Digital products sold by Grace & Wonder are delivered electronically and do not require physical shipping.

This means:

  • no physical product will be posted or delivered unless the product description specifically states otherwise;

  • no shipping address is required solely for delivery of a digital product, although certain payment providers may request billing information; and

  • no physical shipping fee will be charged for a digital-only product unless clearly stated otherwise before purchase.

Please carefully review the product description before purchasing so you understand whether you are purchasing a digital or physical product.

2. DIGITAL DELIVERY

After successful payment, digital products will generally be made available electronically.

Depending on the product, delivery may occur through:

  • a download link;

  • an email;

  • your customer account;

  • an online access page; or

  • another electronic delivery method described on the product page or during checkout.

Digital products may become available shortly after your payment has been successfully processed.

Occasionally, technical issues or processing delays may affect electronic delivery.

3. EMAIL ADDRESS

Please provide a current and accurate email address when placing your order.

You are responsible for checking that the email address provided during checkout is correct.

If you are expecting a digital product by email and cannot locate it, please check your spam, junk or promotions folders before contacting us.

If you entered an incorrect email address or experience difficulty accessing your digital purchase, please contact Grace & Wonder and we will make reasonable efforts to assist you.

4. PROBLEMS ACCESSING A DIGITAL PRODUCT

If you have successfully completed your purchase but have not received or cannot access your digital product, please contact us.

When contacting us, please provide your:

  • name;

  • order number;

  • email address used for the purchase; and

  • a brief description of the problem.

We will make reasonable efforts to investigate the issue and help you access your purchase.

If a digital product is faulty, materially different from its description or otherwise fails to comply with an applicable consumer guarantee, your rights and available remedies are governed by our Return and Refund Policy, the Australian Consumer Law and other applicable laws.

5. PHYSICAL PRODUCTS

Grace & Wonder may introduce physical products in the future.

When physical products become available, the applicable product page and/or checkout will provide relevant shipping information, which may include:

  • available shipping destinations;

  • shipping or delivery charges;

  • estimated processing times;

  • estimated delivery times;

  • available shipping methods; and

  • tracking information, where available.

Any applicable shipping charges will be displayed before you complete your purchase.

We will update this Shipping and Delivery Policy as necessary when physical products and additional shipping options become available.

6. PHYSICAL PRODUCT DELIVERY

When Grace & Wonder begins offering physical products, customers will be responsible for providing an accurate and complete shipping address when placing an order.

If you discover an error in your shipping information after placing an order, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Delivery times provided for physical products will be estimates unless expressly stated otherwise.

Delivery may occasionally be affected by circumstances outside our reasonable control, including postal or courier delays, severe weather, customs processing or other disruptions.

Nothing in this section limits any rights or remedies available to you under applicable law.

7. LOST, DELAYED OR DAMAGED PHYSICAL ORDERS

When physical products become available, if an order is significantly delayed, appears to be lost in transit or arrives damaged, please contact Grace & Wonder.

We will make reasonable efforts to investigate the matter and, where appropriate, work with the relevant postal or delivery provider.

If a product is damaged, faulty, not delivered as agreed or otherwise fails to comply with an applicable consumer guarantee, you may have rights and remedies under the Australian Consumer Law.

Please refer to our Return and Refund Policy for additional information.

8. INTERNATIONAL SHIPPING

Grace & Wonder does not currently need to offer physical international shipping while our products are supplied digitally.

If international shipping becomes available for physical products in the future, the available destinations, shipping costs and other applicable information will be displayed on our website or during checkout.

International customers may be responsible for customs duties, import taxes or other charges imposed by their country where applicable. Any such arrangements will be explained or disclosed where required by applicable law.

9. AUSTRALIAN CONSUMER LAW

Nothing in this Shipping and Delivery Policy excludes, restricts or modifies any consumer guarantee, right or remedy available under the Competition and Consumer Act 2010 (Cth), including the Australian Consumer Law, or any other applicable legislation where those rights cannot lawfully be excluded, restricted or modified.

Where there is any inconsistency between this policy and a mandatory right or remedy available under applicable consumer law, the applicable consumer-law right or remedy will prevail.

10. CONTACT US

If you have questions about digital delivery, shipping or an order, please contact us:

Grace & Wonder
ABN: 29 989 760 880
Postal Address: PO Box 42, Buddina QLD 4575, Australia
Email: graceandwonder.au@gmail.com
Phone: 0485 603 541

Please include your order number when contacting us about an existing purchase so that we can assist you more efficiently.