Contact information

CONTACT INFORMATION

Thank you for visiting Grace & Wonder.

If you have a question about our products, your order, digital downloads, delivery, returns or refunds, or if you need assistance with your purchase, please feel free to contact us.

We aim to respond to customer enquiries as soon as reasonably practicable.

Contact Details

Business Name: Grace & Wonder
ABN: 29 989 760 880
Email: graceandwonder.au@gmail.com
Phone: 0485 603 541
Postal Address: PO Box 42, Buddina QLD 4575, Australia

Order Enquiries

If you are contacting us about an existing order, please include your order number and the email address used when placing your order. This will help us locate your purchase and assist you more efficiently.

For issues relating to a digital product, please also include a brief description of the problem you are experiencing.

For issues relating to a physical product, where applicable, please provide details of the issue and photographs if relevant.

Business Hours and Response Times

Customer enquiries may be submitted by email at any time.

We will make reasonable efforts to respond as soon as practicable. Response times may be longer on weekends, public holidays or during periods of high demand.

Returns and Refunds

For information about refunds, returns, faulty products, damaged products or problems with digital downloads, please refer to our Return and Refund Policy.

For information about digital delivery and physical-product shipping, please refer to our Shipping and Delivery Policy.

Australian Consumer Law

Nothing on this Contact Information page or elsewhere on our website is intended to exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law or other applicable laws that cannot legally be excluded, restricted or modified.